Value is demonstrated: Trust is earned

West Calgary Dental Group is happy to offer Direct Insurance Billing. We take payment from most insurance companies; public or private, as long as they will assign the benefits to us.

Please be aware that we are offering this as a service to our patients. Responsibility for payment still rests with the account holder as does providing our administration staff with correct and current insurance information.

The dentists are available to meet in person with individuals who want additional time to discuss treatment. We have a comfortable seating area that is private to discuss any concern. Often, patients will wish to discuss financial arrangements in private with and administrative team member. We will not know the details of a benefit plan apart from what patients disclose but we are here to make for smooth insurance submissions.

The following can affect what the insurance pays:

• Yearly maximum
• Deductible
• Percentage of coverage for Basic and Major treatment
• Coverage year (this may be a calendar year or other)
• Frequency limitations of exams, cleaning, fluoride etc., as well as units of scaling.
• In rare cases, your insurance company fee guide may be different than the Alberta Dental Association Fee Guide.

We would be happy to assist you in acquiring this information although this may delay treatment. If your employer or insurance company has provided you with a coverage guide this would be useful for us to have. If you wish to know more exactly what would be covered for a specific treatment or if you are having major treatment we can send for pre-authorization to your insurance company. In some cases this takes a few weeks for approval and may be available only to the subscriber.

If you desire alternative financing for your dental treatment we can work in partnership with IFinance Canada (Medicard) ifinancecanada.com

Clear communication notwithstanding, trust still reinforces and sustains the value patients place on dentists and the important services they provide. Please know that we strive to be up-front about fees and policies, that costs are “all-in” for proposed treatment, a written estimate is provided before treatment, and if there are any changes, they will be discussed appropriately. When we discuss treatment, we let the patient know the amount of time necessary for a procedure, the steps involved and if follow-up appointments will be required. We explain the benefits of treatment and consequences of foregoing it, and the possibility of future costs to deal with a bigger problem. Fortunately, we can usually provide up to 3 alternatives and will always list them in order of quality—relating to longevity, maintenance requirements, and overall value.

We wholeheartedly embrace the results of research by the Canadian Dental Association that describe successful patient-dentist relationships.